Shipping & Delivery

Please read the following in detail to understand how our shipping and delivery arrangement works. By making a purchase with Foxlore, you are agreeing to all terms and conditions stated below and throughout the website.

Covid-19 Disclaimer

Please note that shipping times may be delayed and packages may now take longer to arrive due to Covid-19. We appreciate your understanding during this time.


Shipping & Delivery Policy

  • Typically, order will be processed and shipped within 1-5 business days, excluding weekends and holidays. Purchases made after 9AM UTC may not be shipped out until the next business day. Please allow up to one week for your item(s) to be shipped after placing your order.
  • A confirmation email will be sent out after you successfully checkout and completed payment. Your tracking number with an embedded tracking link can be viewed by clicking "View your order" in this email, which will bring you to the shipping tracking page. Alternatively, track your order at by typing in your tracking no.
  • Orders will generally take around 7-20 business days to arrive depending on where you live. For details on shipping time for different destination, please see the next section.
  • Foxlore cannot make changes to your order once your shipment is picked up by the carrier,  Please double check to make sure your shipping address is correct before you checkout. 
  • Foxlore is not responsible for any lost, stolen or delayed packages that may happen during shipment, and is not responsible for packages marked “delivered”. If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby and reach out to neighbors in case someone has accepted the package on your behalf.
  • It is the customer's responsibility to handle all import duties, taxes, and custom fees charged by your local customs authority, postal courier, and/or border patrol.


Delivery times

Delivery times are based on average estimates provided by our courier and are for reference only. We cannot guarantee your exact delivery date.

Shippping Destination
Estimated Time
Asia 7-15 days
Australia & New Zealand 7-15 days
Canada 7-25 days
Europe 6-18 days
UK 7-12 days
US 7-20 days
Russia 12-25 days


    Other Remarks

    • Please note, if your order contains preorder items, it will be sent out together once all products are in stock.
    • If you are experiencing difficulties with your shipment, please email and we will try our best to assist you. Please include your name, order no. and tracking number when reaching out to us.
    • For questions regarding courier and delivery, we also advise you to reach out to the carrier directly by emailing
    • We are dedicated to help you retrieve the whereabouts of your package to the best of our abilities, but please note that we can only provide a replacement or refund after it is confirmed that the item in question has been returned to our warehouse successfully.